Terms and Conditions

These Terms and Conditions apply each time you visit our website. Please read them carefully as they contain important information.

In reading these Terms and Conditions, “we” and “our” mean Racquet Depot UK, owned and operated by Racquet Sports Group Limited of Unit 3 Station Approach, North Street, Emsworth, PO10 7PW, United Kingdom.

The term “website” means the website of Racquet Depot UK at www.racquetdepot.co.uk or any subsequent URL to replace this domain.

The word “product(s)” refers to any item that is displayed for sale on our website.

If you have any queries about these Terms and Conditions or if you have any comments or complaints on or about our website, you can contact us at customer.services@racquetdepot.co.uk or +44 (0)1483 317122.

1/ THE CONTRACT BETWEEN US

Payment of the price for the goods represents an offer on your part to purchase the goods, which will be accepted by us only when the goods are dispatched. Only at the point of dispatch is a legally binding contract created between us. Creating an order does not form any part of order acceptance.

2/ ACKNOWLEDGEMENT OF YOUR ORDER

To enable us to process your order, you will need to provide us with your delivery address. You will be automatically emailed when you place the order. For the avoidance of doubt, this correspondence does not constitute a contract between us.

3/ OWNERSHIP OF RIGHTS

All rights, including copyright, in this website are owned by us. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use, is prohibited without our permission. You may not modify, distribute or repost anything on this website for any purpose.

4/ ACCURACY OF CONTENT

We have taken care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at the time of publishing and that all goods have been described accurately. However, orders will only be processed if there are no material errors in the description of the goods or their prices as advertised on this website. Any specification details given are approximate only.

5/ DAMAGE TO YOUR COMPUTER & ACCESSIBILITY

We try to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website. Except in the case of negligence on our part, we will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.

We make no warranty that the website will meet your requirements, that access will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server represents full functionality, accuracy and reliability.

6/ AVAILABILITY

All orders are subject to acceptance and availability. If the goods you have ordered are not available from stock, we will contact you by email or phone. You will have the option either to wait until the item is available from stock or to cancel your order.

7/ ORDERING ERRORS

You are able to correct errors on your order up to the point on which you click on “submit” during the ordering process.

8/ PRICE

The prices payable for goods that you order are as set out on our website. VAT will be automatically charged when required and dependent on the delivery country. VAT is shown as an itemised line on the basket and checkout page.

Where it is not possible to accept your order to buy goods of the specification and description at the price indicated, we will advise you by email, and offer to sell you the goods of the specification and description at the price stated in the email and will state in the email the period for which the offer or the price remains valid.

We sometimes issue promotional codes that give benefits such as discounts, free delivery and free gifts. These codes may only be used by the person to whom they are issued, are not transferable. If we find that you were not entitled to use the code or did not meet all the Terms and Conditions of its use after accepting your order, we may reverse the benefit that you obtained.

9/ PAYMENT TERMS

We will take full payment immediately upon placing an order. We accept no liability if a delivery is delayed because you did not give us the correct payment details. If it is not possible to obtain full payment for the goods from you, then we can refuse to process your order and/or suspend any further deliveries to you. This does not affect any other rights we may have.

10/ DELIVERY CHARGES

Delivery charges can be found by adding the respective product(s) to the basket and selecting your country for delivery. Charges are calculated automatically and dependent on the shipping method selected and weight or size of the products.

11/ DELIVERY

Our delivery charges are set out clearly on the basket page.
We will deliver the goods to the address you specify for delivery in your order. It is important that this address is accurate. Please be precise about where you would like the goods left if you are out when we deliver. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions [unless this is caused by our negligence]. Some brands, such as Tecnifibre and HEAD, have shipping restrictions and cannot be delivered outside the EEA. In such cases, affected orders will be cancelled, and you will be informed via email.
We will aim to deliver the goods by or before the date quoted for delivery but delivery times are not guaranteed. If delivery is delayed substantially beyond the estimated time, we will agree a mutually acceptable resolution, including resending the order or a full refund.
You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you, they will be held at your own risk and we will not be liable for their loss or destruction. Any issues or discrepancies must be reported to us within 30 days thereafter the last date shown as the estimated delivery date
Further information can be found on our Frequently Asked Questions.

12/ RISK & OWNERSHIP

Risk of damage to or loss of the goods passes to you at the time of delivery to you. If you choose to use your own courier then the risk passes to you as soon as the goods are handed to your courier. You will only own the goods once they have been successfully delivered.

13/ CANCELLATION RIGHTS

Under The Consumer Contracts [Information, Cancellation and Additional Charges] Regulations 2013 SI 2013/3134 you have the legal right to cancel your order up to 14 calendar days after the day on which you receive your goods. Racquet Depot UK has extended this offer to 60 days from the date of delivery. You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty.
Should you wish to cancel your order, you may contact us via email to request authorisation.
If you have received the goods before you cancel your contract then you must send the goods back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery, you should not use or unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible.
Once you have notified us that you are cancelling your contract, and we have received the goods back, we will refund any sum debited by us back to your original payment source within 5 calendar days.
We may make a deduction from your refund for any loss in the value of the goods supplied if the loss is the result of unnecessary handling by you [for example using the goods prior to cancellation].
You shall send back the goods without due delay, not later than 14 days from the day on which you communicate your cancellation from this contract to us.
Further information can be found on our Frequently Asked Questions.

14/ CANCELLATION BY US

We reserve the right not to process your order if:
1. We have insufficient stock to deliver the goods you have ordered;
2. We do not deliver to your area; or
3. One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
If we do not process your order for the above reasons, we will notify you by email and will return any sum deducted back to your payment card as soon as possible, within three calendar days.

15/ PROBLEM WITH GOODS

If you have any questions or complaints about the goods please Contact Us.
We are under a legal duty to supply goods that are in conformity with this contract and in accordance with the Consumer Rights Act 2015 [the Act].
If you wish to exercise your legal rights to reject goods which do not conform with the Act you must either return them in person to where you bought them, post them back to us, or [if they are not suitable for posting] or allow us to collect them from you. We will pay the cost of postage or collection.

16/ LIABILITY

Unless agreed otherwise, if you do not receive goods ordered by you within the estimated delivery time for your delivery method and country on which you ordered them and decide to cancel the order rather than re-arrange delivery [in accordance with clause 11], we will provide you with a full refund.
We are only responsible for losses that are a natural, foreseeable consequence of our breach of these Terms and Conditions. We do not accept liability if we are prevented or delayed from complying with our obligations set out in these Terms and Conditions by anything you [or anyone acting with your express or implied authority] does or fails to do, or is due to events which are beyond our reasonable control.
Furthermore, we do not accept liability for any losses related to any business of yours for consequential loss or damage, any loss of profit [direct or indirect], loss of sales, loss of goodwill or reputation, loss of business, third party claims, pure economic loss arising out of or in connection of the performance or non-performance of our obligations under these Terms and Conditions.
You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.
Shipments delivered outside the United Kingdom may incur customs duties, taxes and brokerage charges. These charges are paid by yourself, unless we indicate on the basket page that we will cover these charges. You may Contact Us in case of any doubts, as each country is different.
Notwithstanding the foregoing, nothing in these Terms and Conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence. You have certain rights as a consumer including legal rights [e.g. under the Act] relating to faulty and/or misdescribed goods.

17/ NOTICES

Unless otherwise expressly stated in these Terms and Conditions, all notices from you to us must be in writing and sent to our contact address at Unit 3 Station Approach, North Street, Emsworth, PO10 7PW, United Kingdom and all notices from us to you will be displayed on our website from time to time.

18/ CHANGES TO LEGAL NOTICES

We reserve the right to change these Terms and Conditions from time to time and you should look through them as often as possible.

19/ LAW, JURISDICTION & LANGUAGE

This website, any content contained therein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.

20/ INVALIDITY

If any part of these Terms and Conditions is unenforceable [including any provision in which we exclude our liability to you] the enforceability of any other part of these conditions will not be affected.

21/ HOW WE MAY USE YOUR PERSONAL INFORMATION

We will only use your personal information as set out in our Privacy Policy.

22/ THIRD PARTY RIGHTS

Nothing in this Agreement is intended to, nor shall it confer any rights on a third party.

23/ OTHER IMPORTANT TERMS

Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you may submit the dispute for online resolution to the European Commission Online Dispute Resolution platform.